Privacy Policy

1. Introduction

Welcome to PoultryBook ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our App.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Email address, authentication credentials, and profile information provided during registration
• Business Information: Company name, business role (driver/owner), and operational preferences
• Contact Information: Names of drivers, farm owners, and customers involved in deliveries
• Vehicle Information: Vehicle numbers and related operational data

2.2 Operational Data

We collect data related to your poultry distribution operations:

• Delivery records and trip information
• Tally data (bird counts, weights, quantities)
• Challan numbers and delivery documentation
• Delivery timestamps and location data (when provided)
• Performance metrics and analytics data

2.3 Device and Usage Information

We automatically collect certain information about your device and how you interact with the App:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, frequency of use, error logs
• Network Information: IP address, connection type, network performance
• Analytics Data: User interactions, session duration, feature usage patterns

3. How We Collect Information

3.1 Direct Collection

We collect information that you provide directly when you:

• Create an account or log in to the App
• Input delivery and trip information
• Add driver, owner, or customer details
• Contact our support team
• Participate in surveys or provide feedback

3.2 Automatic Collection

We automatically collect information through:

• Analytics Services: PostHog analytics to understand app usage
• Local Storage: Hive database for offline functionality
• Background Sync: WorkManager for data synchronization
• Authentication: Supabase for secure user authentication

3.3 Offline Data Collection

The App includes offline functionality. Data entered while offline is stored locally on your device and synchronized to our servers when an internet connection is available.

4. How We Use Information

We use the collected information for the following purposes:

4.1 Service Provision

• To provide and maintain the App's functionality
• To process and track poultry deliveries
• To enable coordination between drivers and farm owners
• To generate reports and analytics
• To sync data across devices and users

4.2 App Improvement

• To analyze usage patterns and improve app performance
• To develop new features and functionality
• To fix bugs and technical issues
• To enhance user experience

4.3 Communication

• To send important service updates and notifications
• To respond to your inquiries and support requests
• To provide customer support

4.4 Security and Compliance

• To protect against unauthorized access and fraud
• To comply with legal obligations
• To enforce our terms of service

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 With Your Consent

We may share information when you give us explicit consent to do so.

5.2 Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, including:

• Supabase: Cloud infrastructure and authentication services
• PostHog: Analytics and usage tracking
• Cloud Storage: Data backup and synchronization

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your information for as long as necessary to provide the App's functionality and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6.1 Account Data

We retain your account information for the duration of your active account.

6.2 Operational Data

Delivery and trip data is retained according to your account settings and business requirements.

6.3 Analytics Data

Analytics data is typically retained for 24 months to help us improve our services.

6.4 Data Deletion

You can request deletion of your data at any time through:

• In-app account deletion feature
• Email request to support@poultrybook.in
• Web-based data deletion form at poultrybook.in/delete-data

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7.1 Security Measures

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and authentication
• Secure cloud infrastructure

7.2 Offline Data Security

Data stored locally on your device is protected by device-level security measures. We recommend keeping your device secure with appropriate passwords and biometric authentication.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to access your personal information and request a copy of the data we hold about you.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

8.4 Objection and Restriction

You have the right to object to or request restriction of processing of your personal information.

8.5 Exercise Your Rights

To exercise any of these rights, please contact us at privacy@poultrybook.in or use the in-app privacy controls.

9. Third-Party Services

Our App integrates with the following third-party services:

9.1 Supabase

We use Supabase for authentication, database services, and cloud infrastructure. Supabase processes your data in accordance with their privacy policy.

9.2 PostHog

We use PostHog for analytics and product improvement. PostHog collects usage data to help us understand how the App is used.

9.3 Hive

We use Hive for local data storage on your device. Data stored in Hive remains on your device unless synchronized to our servers.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

10. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@poultrybook.in.

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the App or via email

You are advised to review this Privacy Policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: